Q: How do I upload files?
A: If you have files that are under 3MB, you can email them to your customer service rep. For larger files, visit our FastEFile upload system. If you have an account, you can just login and get started. If you are new to the system, just click on Register Here to setup an account. Once your account has been approved, you will be able to start uploading files. If you have any file upload questions, don’t hesitate to call us at 800.382.0808.
Q: What kind of equipment do you have?
A: Foster has an extensive equipment list. Click here to view our complete list of machinery.
Q: What are my payment options?
A: If you would like to be invoiced, we will just need you to complete this credit application. Foster also accepts all major credit cards.
Q: What is your standard turnaround time?
A: Our turnaround time for the Digital Press is 3 days after proof approval. For larger projects we typically use the following guidelines:
- 2 to 6 pages, up to 50,000 quantity = 4 days after proof approval.
- 8 to 24 pages up to 30,000 quantity = 5 days after proof approval.
- For higher page counts or quantities, contact our customer service team for scheduling. We can also work with you to create the most cost effective rush schedule for your jobs that are on a tighter time frame.
Q: How does Foster differ from other printers?
A: Our commitment to quality and excellent customer service is unsurpassed. When you call during our business hours, you will always be greeted by one of our friendly receptionists. We make sure there is always someone available to help answer your questions and process your orders. Foster also has a variety of presses and an in-house mailing department enabling us to complete your entire project all under one roof.
Q: What services does Foster offer on-site?
A: We support a fully functioning print facility all under one roof. We can manage your entire project from pre-press to printing and binding to shipping and mailing in our facility. We can also provide a variety of technology and cross media marketing services to complement your print projects.
Q: What bindery services do you offer?
A: We do all folding, drilling, cutting, stitching, perforation, binding, and shrink wrapping in-house.
Q: What type of files should I send?
A: Foster can work with most file types including PDF’s, QuarkXPress, Adobe InDesign, Illustrator, and Adobe Photoshop. We can also work with your Word and Publisher files, but it may require a little extra time. If you are preparing files, check out our file guide for more information about creating print ready files.